FAQ

Frequently asked questions

What payment methods are accepted?

We accept the following payment methods:

Mastercard, Visa and PayPal.

How do I know if my order has been validated?

We will send you an email when your order has been validated. This email will contain the details of your order with the order number. We advise you to keep this email. You will receive a second email when your order is shipped.

When will I receive my order?

Orders are usually dispatched within 72 hours. It takes between 5 and 7 working days to receive your order.

From which country are the products shipped?

Packages are shipped from our warehouse located in France, more precisely in the Hauts-de-France region.

Do I need special materials to renovate my veranda?

No materials are required, our renovation kit is very easy to use and comes complete and ready to use.

Is it possible to renovate all types of joinery?

The structure of your joinery must be made of powder-coated aluminium. If you have any doubts, you can contact us with photos of your structure. On the homepage you will find our various practical guides