Terms and conditions of sale

The present conditions of sale are concluded, on the one hand, by the company ILLIDY, whose registered office is located at 24, rue du dessous, 62360 SAINT-ETIENNE AU MONT, registered in the Trade and Companies Register of BOULOGNE-SUR- MER under number 837 794 924, hereinafter referred to as “ILLIDY”, and which manages the website www.eclat-veranda.com, and, on the other hand, by any natural person or legal entity wishing to proceed with a purchase via the website www.eclat-veranda.com, hereinafter referred to as “the buyer”. Translated with www.DeepL.com/Translator (free version)

Section 1. Object

The present conditions of sale aim to define the contractual relations between ILLIDY and the buyer and the conditions applicable to any purchase made through the website www.eclat-veranda.com. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to ordering. Prior to any transaction, the buyer declares that he/she has the full legal capacity to commit himself/herself under the present general sales conditions.

ILLIDY reserves the right to modify these conditions of sale at any time, in order to comply with any new regulation or in order to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the order by the buyer.

Section 2. Products and services

The products and services offered are those shown on the www.eclat-veranda.com website of the company ILLIDY, within the limits of available stocks. ILLIDY reserves the right to change the product range at any time. Each product is presented on the website in the form of a description of its main technical characteristics. The photographs are as accurate as possible but are not binding on the seller. The sale of the products presented on the www.eclat-veranda.com website is intended for all buyers residing in countries that fully authorise the entry into their territory of these products.

Section 3. Prices

In the event of an order within the European Union and overseas departments or territories, the price of the product will be calculated exclusive of tax. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the competence of the company ILLIDY. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the relevant authorities and bodies in your country. We advise you to check with your local authorities about these aspects.

All orders, regardless of their origin, are payable in euros.

ILLIDY reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in force at the time of validation of the order and subject to availability.

The products remain the property of the company ILLIDY until the complete payment of the price.

Please note: as soon as you take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you.

Section 4. Orders

Orders can only be placed on the website www.eclat-veranda.com. When registering, the customer must fill in a form with a number of personal details required for the delivery of the products

The customer declares that he/she is aware of the purpose, nature and terms of purchase of the products offered on the site www.eclat-veranda.com and that he/she has requested and obtained the necessary/additional information from ILLIDY in order to place his/her order in full knowledge of the facts. Ordering an item implies acceptance of these General Terms and Conditions of Sale, the price and the description of the products available on the site.

ILLIDY undertakes to fulfil orders as soon as possible.

Section 5. Ordering and payment terms

Before placing an order, the buyer must create an account on the website www.eclat-veranda.com. The account creation section can be accessed directly from the sidebar. At each visit, the buyer, if he wishes to order or consult his account (status of orders, profile…), will have to identify himself using this information. The company ILLIDY offers the buyer the possibility of ordering and paying for its products in several stages, with 2 payment options to choose from:

Secure payment by Paypal (via the PAYPAL system) or by credit card (Visa, Mastercard or American Express)

Then, the buyer chooses the payment method of his choice: “Payment by Paypal or by Credit Card”.

The next step is to check all the information, read and accept the present general terms and conditions of sale by ticking the corresponding box, and then to validate the order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure interface in order to safely enter his Paypal account or personal credit card details. If the payment is accepted, the order is registered and the contract definitively formed. Payment by Paypal account or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the payment by card, and the sums paid will then be credited back or refunded. The holder of a bank card is not liable if the disputed payment has been proven to have been made fraudulently, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute the debit in writing with his or her bank within 70 days of the transaction, or even 120 days if the contract with the bank so provides. The amounts debited shall be reimbursed by the bank within a maximum of one month after receipt of the holder’s written objection.

No costs for the return of the sums can be charged to the holder.

Confirmation of an order implies acceptance of these General Terms and Conditions of Sale and Delivery of the www.eclat-veranda.com website, recognition of having full knowledge of them and renunciation of the right to invoke one’s own conditions of purchase.

All the data provided and the recorded confirmation will be considered as proof of the transaction. After confirmation, the company ILLIDY will send an e-mail confirming the registration of the order. If the buyer wishes to contact the company ILLIDY, he/she can do so either by mail at the following address: ILLIDY, 24 rue du dessous, 62360 SAINT-ETIENNE AU MONT ; or by email at the following address : contact@eclat-veranda.com.

The online payment service is secure but does not include any additional insurance policy, especially in case of theft of the customer’s bank card.

Section 6. Reservation of ownership

The company ILLIDY retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Section 7. Cancellation

In accordance with article L121-20 of the French Consumer Code, the buyer has a period of fourteen working days from the delivery of his order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty. A return will be accepted if the product has not been used.

Section 8. Responsibility

The company ILLIDY, in the process of distance selling, is only bound by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet such as loss of data, intrusion, viruses, disruption of service, or other involuntary problems.

Section 9. Intellectual property

All elements of the site www.eclat-veranda.com are and remain the exclusive intellectual property of the company ILLIDY. No one is authorised to reproduce, exploit or use in any way whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.

Section 10. Personal data

The company ILLIDY undertakes to preserve the confidentiality of the information provided by the purchaser, which he/she may be required to transmit for the use of certain services. Any information concerning him/her is subject to the provisions of law n° 78-17 of 6 January 1978. In this respect, the Internet user has the right to access, modify and delete information concerning him/her. He may make a request at any time by mail to the following address ILLIDY, 24 rue du dessous, 62360 SAINT-ETIENNE AU MONT.

Section 11. Dispute resolution

In the event of a dispute relating to a purchase, the Customer must contact ILLIDY’s customer service by e-mailcontact@eclat-veranda.comor postal (ILLIDY, 24 Rue du dessous – 62360 Ecault)

If the request for a complaint to Illidy’s customer service fails or if there is no response within two months, the Customer may submit the dispute with ILLIDY to a mediator (https://www.medicys.fr) who will attempt, in complete independence and impartiality, to bring the parties together in order to reach a solution.

 

The customer and ILLIDY remain free to accept or refuse recourse to the settlement of a dispute by mediation as well as to accept or refuse the solution proposed by the mediator.

In the absence of an amicable agreement, the court of jurisdiction for resolving the dispute shall be that of the place of residence of the defendant or that of the place where the order was executed.

The present conditions of distance selling are subject to French law. For all disputes or litigation, the competent court will be that of Boulogne-Sur- Mer.